STB Union is an Israel based company licensed by the Ministry of Finance of State Israel. STB Union Ltd provides international money transfer services for individuals who do not have bank accounts. The company has over 52 branches in Israel that provide secure financial services.
The STB Union company has established strong partnerships with many international organizations such as Unistream, RIA, Sigue (Coinstar), BDO, Contact, Welsend, PrivatMoney, Golden Crown, and it is rapidly working to expand its partner base, including countries in Asia and the CIS.
STB Union’s head office is located in Rishon LeZion, Israel. However, we work in a digital format, so you can use our services anywhere in the world to complete financial transactions. It is possible to deposit funds to the STB Union account at the nearest deposit point anywhere in Israel.
STB Union is a reliable company for individuals who want to carry out various financial transactions. STB Union has many advantages, below we list the main ones:
Positive user experience is a top priority for our company, therefore we offer a variety of ways to contact support agents. So, in case of any questions and/or problems, you can contact us using the online chat in the application, call 039 4444 06 or send an email to Office@stbunion.com
Support Service Schedule:
Sunday-Thursday: 09: 00-19: 00
Friday: 09: 00-14: 00
All information entered by the user is stored following legal regulations. The data is strictly confidential and is not transferred to third parties, except for cases when this information must be transferred in accordance with legal requirements.
We use user data to send emails with offers that may be of potential interest to our customers. If you want to deactivate your account, we can delete your data upon request, unless the information must be stored in accordance with legal rules and requirements.
STB Union Ltd collects and stores personal data in accordance with the requirements of the law. The activity of the company is licensed by the Ministry of Finance of State Israel; therefore all transfers and related information are safe and not shared with third parties.
According to international rules and regulations, STB Union Ltd is obliged to ensure the confidentiality of personal information. Thus, each user is obliged to provide an identity card for the security of personal data and full use of the services. Also, STB Union Ltd is a licensed financial transactions company, therefore, to complete transactions, we need to verify your identity. You will be asked to provide photos of your ID and take a selfie.
All client information is strictly confidential, it is not transferred to third parties, except for the requirements of the Ministry of Finance of State Israel.
The most common fraud schemes are listed below.
Our company is licensed by the Ministry of Finance of State Israel. Also, we have all the corresponding licenses required for storing and transferring funds. With us, your money is safe, and the positive experience of cooperation with thousands of clients in Israel is indisputable proof of the honesty and reliability of the company.
The company provides an opportunity to make international transfers from Israel to almost all countries of the world.
To open an account, you are required to provide an identity document.
We offer several ways to top up your balance.
To make a payment, do the following.
The website features a special calculator that will help you calculate the commission for sending a transfer. To do this, select the required country, appropriate currency, and amount. Please note that some banks may charge an additional fee for transferring funds from card to card on a third-party resource. We recommend that you clarify this issue with the bank that issued your card.
Payment is made in Israeli Shekels if you use a payment card issued by the Bank of Israel.
When sending a transfer, you select the point of issue of the operator. The addresses of the pick-up points, their opening hours, and contacts can be found on the website of the selected operator.
Before issuing a money transfer, the bank asks to provide supporting documents about the sender, and in case of incorrect or false data, the bank has the right to refuse to issue funds.
To conduct transactions, Mastercard, Visa, Maestro cards issued by Israeli banks are used.
A one-time transfer from one card should not exceed 5000 shekels.
You can track the status of the transfer in your account on the website or in the STB Union mobile application (the application is available for smartphones based on Android and iOS). Besides, this information can be obtained from the Information Center by calling 039444406.
The information can be changed at any time if the money transfer has not yet been received. To edit the data, please contact the Information Center by phone at 039444406. Please make a call from the phone that is specified in your account for identification.
We recommend that you contact the Information Center by phone at 039444406 for details and information on the results of the review.
If the recipient did not receive the transfer, you can cancel it. The funds will be returned to the card from which the transfer was made. Please note that if a commission is charged, it is not refundable. For more information, please contact us at 039444406.
If the funds were debited from the card, and the recipient did not receive the transfer, please contact the Information Center.
Yes, you can repeat the transaction that is saved in the transfer history. To do this, open the transfer history in your account, select the required transfer, and click “Repeat”. Besides, you can select the required recipient, and the amount of the last transfer will be displayed automatically. You can leave the data unchanged or, if necessary, change the currency and amount.
Transferring funds is usually fast. Below are the main types of transactions and their duration.
To transfer funds outside Israel, you must provide the following documents:
If you have any difficulties creating an account, we will be happy to help you. You can contact us via chat in the STB Union app, email at firstname.lastname@example.org, call by phone at 039 4444 06, or send a WhatsApp message at (+972) -53 550 5044.
If you want to change any profile data (phone number, address, name, etc.), then contact the STB Union Information Center.
You cannot sign in to your account for several reasons: incorrectly entered data (phone number or password) or an attempt to log into your account from the registration page. If you cannot log into your account on the site, try again in the application. If the problem is not resolved, please contact us.
If you can not find the answer to your question, please contact the Information Center by calling 039444406.
STB Union employees never send emails to clients asking for username, password, or credit card details. If you received this letter, then do not follow the links, do not download the attached files, and do not send the requested information. Immediately send a suspicious email to email@example.com
If you can not find the required country, it means that at the moment, transfers in this direction are not supported. If you have faced this situation, please contact the Information Center and we will do our best to add this transfer direction as soon as possible.
The “History” tab displays detailed information about each specific transfer, as well as receipts, general information about transactions, canceled transfers, and the balance status.
This is a guide to issues related to invoicing.
The balance can be used for transfers. So, when transferring funds, you must transfer to the account an amount equal to the amount of the transaction, except for the balance. For example, if the transfer amount is 200 shekels, and you have 100 shekels on your balance, you will only need to top up the balance with 100 shekels to transfer the required amount.
Document processing takes 1 business day.
Contact STB Union support service, provide a photo of your passport, as well as cell phone numbers: old and new numbers. After updating the information, you will be able to enter the system using a new cell phone number and an old password.