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Customer service hours:
Sunday-Thursday: 9:00 - 18:00 Friday: 9:00 - 14:00 Saturday: Day off
Complaints or inquiries
Complaints or inquiries to the Company’s Ombudsman can be submitted via mail, by sending a letter to S.T.B. Union Ltd., 3 David Senior Street, Rishon LeZion 7528953 or via email by sending a message to
ombudsman@stbunion.com
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Video instruction on how to use STB Union services
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STB Union account money withdrawal
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Currency exchange in STB Union app
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Deposit STB account with a card of another bank
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Deposit STB Union Account via money transfer
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Deposit STB Union account via bank transfer
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Deposit STB Union account with cash
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4 ways of STB Union account deposit
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Search & FAQ
What is STB Union Ltd?
STB Union is an Israel based company licensed by the Ministry of Finance of State Israel. STB Union Ltd provides international money transfer services for individuals who do not have bank accounts. The company has over 52 branches in Israel that provide secure financial services.
The STB Union company has established strong partnerships with many international organizations such as RIA, Sigue (Coinstar), Contact, Welsend, KoronaPay, and it is rapidly working to expand its partner base, including countries in Asia and the CIS.
Where is STB Union Ltd located?
STB Union’s head office is located in Rishon LeZion, Israel. However, we work in a digital format, so you can use our services anywhere in the world to complete financial transactions. It is possible to deposit funds to the STB Union account at the nearest deposit point anywhere in Israel.
What are the benefits of using STB Union?
STB Union is a reliable company for individuals who want to carry out various financial transactions. STB Union has many advantages, below we list the main ones:
- Funds are sent using one of the most advanced financial infrastructures available on the market. Consequently, the money transfer is carried out as quickly as possible, the commission for the transfer service is acceptable, and the control of the transfer status is simple and straightforward – all data is available to the client in the personal account.
- STB Union offers high standards of customer service. So, transfers can be made from anywhere in Israel. Besides, we only accept transfers in shekels and convert them directly to your home currency.
- Customer support works promptly and professionally. In case of disputes and/or technical problems, the user can contact the support agent via email, online chat, or by phone.
Where can I find the text of the agreement?
On the terms of use and privacy policy page, you will find a link that leads to the model contract.
How can I contact STB Union?
Positive user experience is a top priority for our company, therefore we offer a variety of ways to contact support agents. So, in case of any questions and/or problems, you can contact us using the online chat in the application, call 03-9444407 or send an email to support@stbunion.com
Support Service Schedule:
Sunday-Thursday: 09: 00-18: 00
Friday: 09: 00-14: 00
Saturday: closed
Why does STB Union Ltd collect and store my data?
All information entered by the user is stored following legal regulations. The data is strictly confidential and is not transferred to third parties, except for cases when this information must be transferred in accordance with legal requirements.
We use user data to send emails with offers that may be of potential interest to our customers. If you want to deactivate your account, we can delete your data upon request, unless the information must be stored in accordance with legal rules and requirements.
Is my data safe?
STB Union Ltd collects and stores personal data in accordance with the requirements of the law. The activity of the company is licensed by the Ministry of Finance of State Israel; therefore all transfers and related information are safe and not shared with third parties.
Why do I have to provide my documents?
According to international rules and regulations, STB Union Ltd is obliged to ensure the confidentiality of personal information. Thus, each user is obliged to provide an identity card for the security of personal data and full use of the services. Also, STB Union Ltd is a licensed financial transactions company, therefore, to complete transactions, we need to verify your identity. You will be asked to provide photos of your ID and take a selfie.
All client information is strictly confidential, it is not transferred to third parties, except for the requirements of the Ministry of Finance of State Israel.
Are there any common scams and frauds that a user should be aware of?
The most common fraud schemes are listed below.
- The prepayment of a lease of movable/immovable property. In this case, the scammers ask you to send an advance payment to confirm the seriousness of your intentions. In most cases, the property you are interested in does not exist or it is not officially sold. This type of criminal activity is the most common and most difficult to prove since you transfer money voluntarily.
- Emergency financial assistance. Scammers ask for urgent help in case of a threat to human life and health or problems with movable/immovable property.
- Making an advance payment for a specific product or service.
- Sending money using a specific application or service to assess the quality of this app or service.
- Refund of money due to operator/cashier error.
- Transfer of prepayment in case of job offers both in the country and abroad.
- Transferring money to receive winnings in an online draw of prizes or lottery.
- Payment for products or services advertised on the Internet.
Is my money safe?
Our company is licensed by the Ministry of Finance of State Israel. Also, we have all the corresponding licenses required for storing and transferring funds. With us, your money is safe, and the positive experience of cooperation with thousands of clients in Israel is indisputable proof of the honesty and reliability of the company.
What countries can you send money to?
The company provides an opportunity to make international transfers from Israel to almost all countries of the world.
What documents are required to open an STB Union account?
To open an account, you are required to provide an identity document.
How can I transfer money to STB Union?
We offer several ways to top up your balance.
- Transferring funds to a cash collection point.
- Wire transfer.
- Transfer of funds from the employer.
- Funding by using a credit/debit card or an Israeli shekel card.
How to send money online from a card?
To make a payment, do the following.
- Register in the application. To do this, fill in the sender’s data (last name, first name, patronymic) and confirm the cell phone number (you will receive an SMS with a one-time password).
- Enter the beneficiary’s details: last name, first name, patronymic, and cell phone number.
- Make sure that the data entered is correct. Click the “Next” button.
- Use a card issued by an Israeli issuer that supports modern 3D Secure payment security technology. Enter the required card details: its number, expiration date, CVC2 / CVV2 code (it is located on the back of the payment card). Click “Pay”.
What is a transfer fee?
The website features a special calculator that will help you calculate the commission for sending a transfer. To do this, select the required country, appropriate currency, and amount. Please note that some banks may charge an additional fee for transferring funds from card to card on a third-party resource. We recommend that you clarify this issue with the bank that issued your card.
What currencies can I send money to and from?
Payment is made in Israeli Shekels if you use a payment card issued by the Bank of Israel.
Where can I get a transfer?
When sending a transfer, you select the point of issue of the operator. The addresses of the pick-up points, their opening hours, and contacts can be found on the website of the selected operator.
Is it possible to receive a transfer if a sender entered incorrect/fictitious data?
Before issuing a money transfer, the bank asks to provide supporting documents about the sender, and in case of incorrect or false data, the bank has the right to refuse to issue funds.
What cards are eligible for transfers?
To conduct transactions, Mastercard, Visa, Maestro cards issued by Israeli banks are used.
Is there a limit on card transfers?
A one-time transfer from one card should not exceed 5000 shekels.
How can I check the status of my transfer?
You can track the status of the transfer in your account on the website or in the STB Union mobile application (the application is available for smartphones based on Android and iOS). Besides, this information can be obtained from the Information Center by calling 03-9444407.
How can I edit the beneficiary’s data after the payment has been made?
The information can be changed at any time if the money transfer has not yet been received. To edit the data, please contact the Information Center by phone at 03-9444407. Please make a call from the phone that is specified in your account for identification.
What should I do if the status of the transfer is “Under Review”?
We recommend that you contact the Information Center by phone at 03-9444407 for details and information on the results of the review.
Is it possible to return the transfer? How can this be done?
If the recipient did not receive the transfer, you can cancel it. The funds will be returned to the card from which the transfer was made. Please note that if a commission is charged, it is not refundable. For more information, please contact us at 03-9444407.
What to do if an online transaction failed but money debited?
If the funds were debited from the card, and the recipient did not receive the transfer, please contact the Information Center.
Can I repeat a money transfer?
Yes, you can repeat the transaction that is saved in the transfer history. To do this, open the transfer history in your account, select the required transfer, and click “Repeat”. Besides, you can select the required recipient, and the amount of the last transfer will be displayed automatically. You can leave the data unchanged or, if necessary, change the currency and amount.
How long does it take to transfer funds?
Transferring funds is usually fast. Below are the main types of transactions and their duration.
- Cash transfer is carried out within 5 minutes after the creation of the transaction.
- The transfer to a card is carried out instantly, however, in exceptional cases, the time of the operation takes up to five business days.
- The transfer to a bank account is credited within three business days.
- Transfer to an E-wallet is credited instantly.
- If the status of the transfer is “Under review”, then the transfer may take from 7 to 14 business days.
Does the company charge hidden fees for transfers?
How to send a SWIFT transfer?
To transfer funds outside Israel, you must provide the following documents:
- Identity document.
- The name of a non-resident bank, its details, address, and its SWIFT code.
- Recipient’s name, his/her address, transfer details (beneficiary’s account number), as well as the data of the identity document.
- Purpose of funds transfer (purpose of payment).
- Currency transaction type code (VO), if funds are transferred to a legal entity. Also, it will be necessary to provide additional documents required by Israeli law.
How do I get help with creating my account?
If you have any difficulties creating an account, we will be happy to help you. You can contact us via chat in the STB Union app, email at support@stbunion.com, call by phone at 03-9444407, or send a WhatsApp message at (+972) -53 550 5044.
How can I change my profile information?
If you want to change any profile data (phone number, address, name, etc.), then contact the STB Union Information Center.
Why can’t I log into my account?
You cannot sign in to your account for several reasons: incorrectly entered data (phone number or password) or an attempt to log into your account from the registration page. If you cannot log into your account on the site, try again in the application. If the problem is not resolved, please contact us.
My question is not on the list of questions. What should I do?
If you can not find the answer to your question, please contact the Information Center by calling 03-9444407.
I received an email from a representative of STB Union Ltd asking me to send confidential information. What should I do?
STB Union employees never send emails to clients asking for username, password, or credit card details. If you received this letter, then do not follow the links, do not download the attached files, and do not send the requested information. Immediately send a suspicious email to support@stbunion.com
The required country is not on the list of countries
If you can not find the required country, it means that at the moment, transfers in this direction are not supported. If you have faced this situation, please contact the Information Center and we will do our best to add this transfer direction as soon as possible.
What information is displayed on the “History” tab?
The “History” tab displays detailed information about each specific transfer, as well as receipts, general information about transactions, canceled transfers, and the balance status.
What is billing?
This is a guide to issues related to invoicing.
What is balance and how to use it?
The balance can be used for transfers. So, when transferring funds, you must transfer to the account an amount equal to the amount of the transaction, except for the balance. For example, if the transfer amount is 200 shekels, and you have 100 shekels on your balance, you will only need to top up the balance with 100 shekels to transfer the required amount.
How long does it take to process my documents?
Document processing takes 1 business day.
How do I change my phone number?
Contact STB Union support service, provide a photo of your passport, as well as cell phone numbers: old and new numbers. After updating the information, you will be able to enter the system using a new cell phone number and an old password.
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